State Farm® Insurance Agent Crystal Robertson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dr. Nikki Drake-McClendon
December 4, 2025
1
out of
5
rating by Dr. Nikki Drake-McClendon
"I'm a former client of retired State Farm Agent, Eric Huffman, who came highly referred and was outstanding! He let his clients know a year in advance of his retirement, and how everyone would be transferred to another State Farm Agency. The next Agent was just as great, and the transfer/communication was seamless for close to 7 years. Then, earlier this year (2025), State Farm abruptly transferred their customers to the Crystal Robertson Agency. I wasn't aware of the change until I called my "then" Agent, and the office manager at the Robertson Agency answered the phone. No explanation. And not welcoming. This month (November), I called for clarity on my Policy twice, leaving detailed voicemails. After a week+, no one has returned my calls. "No one". No problem. I've already submitted my formal request to switch Agents. As the customer, I have choices.✌🏾 ***Update (12/3/25): Crystal Robertson responded to my negative Google Review faster than the turn-around time of her Office returning my calls related to my Policy. No surprise. For the record, I was annoyed with the unprofessionalism, "not frustrated" (as she indicated), and have moved on.💯***"
We responded:
"I truly want to thank you for sharing your experience. We understand how important clear communication is, and we genuinely regret that your experience felt frustrating. For transparency, our records reflect that 3 voicemails were received - on the 5th, 7th after business hours on Friday and most recently Friday afternoon. Return calls were documented on the 6th and again on the 11th, and we also attempted to personally follow up regarding your most recent message. We are sorry that your experience did not meet your expectations but respect your decision to transfer and sincerely wish you all the best moving forward. ~ Crystal "
mnmglenn
November 24, 2025
5
out of
5
rating by mnmglenn
"I really appreciate having insurance with a local agency and The Crystal Robertson Agency has been great to have for many years. I am so glad that I spoke with Chantel Cheatom. She was professional and very helpful."
We responded:
"Thank you so much for taking the time to leave this glowing review and thank you for trusting us with you auto insurance needs! Chantel is a rockstar and we are lucky to have her. Please don't hesitate to give us a call here at Crystal Robertson State Farm should you have any additional insurance needs:-) ~ Crystal"
Demetrius Daniels
November 21, 2025
5
out of
5
rating by Demetrius Daniels
"Very good customer service"
We responded:
"Mr. Daniels thank you so much for taking the time to leave us a 5 star review. It has been such a pleasure working with you over the years and we look forward to continuing to assist you with your insurance needs. Please do not hesitate to call us here at Crystal Robertson State Farm should you have any questions! ~ Crystal"
Rob Dolla
November 14, 2025
5
out of
5
rating by Rob Dolla
"Chantel was amazing, professional, courteous an absolute life saver for me during this difficult situation I'm in right now. I HIGHLY recommend them."
We responded:
"Thank you Rob for this glowing review. We are honored to have assisted you with your auto insurance while providing the amazing customer experience Chantel is known for! Please don't hesitate to give us a call here at Crystal Robertson State Farm for any additional insurance needs. ~ Crystal"
Debra Blocker
November 7, 2025
5
out of
5
rating by Debra Blocker
"They were very professional and they worked with me to help me get the best plan for me"
We responded:
"Thank you Debra for taking the time to leave this 5 star review!! We appreciate you giving us the opportunity to service you and thrive to provide a true experience to every person we encounter. Please don't hesitate to give us a call here at Crystal Robertson State Farm should you have any additional questions. ~ Crystal"
M Rich
October 30, 2025
1
out of
5
rating by M Rich
"This office never answers my calls. I will be switching companies."
We responded:
"Thank you so much for your feedback. We're sorry to hear that your experience has led you to consider switching companies- that's never the experience we want for any of our customers. As a small office, we occasionally experience moments when all team members are assisting customers in person or already on calls. It those instances, we always return calls when a voicemail is left, as a part of our commitment to responsiveness and care. Because we are unable to identify your account based on the name in your review, we'd appreciate it if you could contact us directly at crystal@crystalservesmotown.com or 313-340-9000. We'd truly value the chance to address your concerns and make it right. If this is regarding payment, account access or claims you can download the State Farm app or visit statefarm.com. Look forward to hearing from you soon. ~ Crystal "
Tehmeika Dupree
October 30, 2025
5
out of
5
rating by Tehmeika Dupree
"They are very detailed, precise and friendly. I would highly recommend!"
We responded:
"Mrs Dupree thank you so much for taking the time to leave this glowing review. Our goal is to provide a true experience. We are honored to assist with the insurance needs for you and your family. Please dont hesitate to give us a call should you have any questions here at Crystal Robertson State Farm! ~ Crystal"
Flo Sunoo
October 21, 2025
5
out of
5
rating by Flo Sunoo
"Brandi at Crystal Robertson State Farm is a stellar agent. Trustworthy and responsive."
We responded:
"Hi there Flo! Thank you so much for this glowing review. You're right Brandi is a rock star and prides herself in providing rockstar service. Please dont hesitate to give us a call here at Crystal Robertson State Farm should you have any further questions:-) ~ Crystal "